Customer Testimonials
Jhenna helped make what can sometimes be a complicated process feel simple and straightforward. We appreciated her honesty, patience, and excellent customer service. If you're looking for a vehicle and want someone who genuinely cares about helping you find the right fit, we highly recommend asking for Jhenna Gault. Thank you,Jhenna, for making Haley’s car-buying experience such a positive one!
We just purchased our 2026 Nissan Rogue and we couldn’t be happier!! A big shout out and thank you to Ms.Jhena Gault for the care, guidance and most importantly making this whole process as smooth and fast as possible. We are first time buyers and because of the wonderful staff at Nissan Guam we most definitely will be back!! Biba Ms.Jhena and Biba Nissan Guam!!!
Jhena made us feel genuinely welcome and at ease. Her kindness, professionalism, and warm personality turned the car-buying process into a truly pleasant experience. She took the time to connect with us, making us laugh and feel comfortable throughout. It was clear that she genuinely cared, and that made all the difference. We are truly grateful for her outstanding service and will always remember this experience.
I had a very good experience. Jhena assisted me with my car and provided excellent and professional service. She was friendly, helpful, and made the whole process easy and stress free. I truly appreciate her support and would definitely recommend her to others
⭐⭐⭐⭐⭐ I had such a wonderful experience with Nissan Guam, especially working with Jeff. Moving to Guam as an expat can feel overwhelming, but Jeff and the team went above and beyond to make the process easy and welcoming. They offered fair, honest pricing, answered all my questions, and truly cared about helping me find the right vehicle. Their kindness, professionalism, and exceptional customer service made all the difference during this transition from the states! Thank you Jeff and Nissan Guam for making me feel taken care of — I highly recommend this amazing team!
Knowledgeable Professional and Courteous employees
(Translated by Google) I rented a car from the Guam Plaza Resort branch.
I communicated in English, so I'm not sure if the staff member spoke Japanese, but they provided me with explanatory materials written in Japanese and provided very polite service, which put me at ease.
When renting the car, they took a video beforehand to check the entire car for any scratches or damage, which made me trust them.
The car was in very good condition.
I returned the car at Guam International Airport, and as soon as I parked it, a staff member came over, and ... Read More Google - Jun 8, 2026
Jeff at Nissan Guam gave us the best car-buying experience we’ve ever had. He was extremely attentive without being pushy or hassling us like other dealerships. From the moment we arrived, he made us feel comfortable by always offering coffee, water, and even treats for our daughter.
The entire process was incredibly fast and easy. Jeff handled almost everything directly from our phones, and we were qualified in about 5 minutes. As someone who frequently buys cars, I really appreciated not having to sit in a finance office for hours.
We are active duty military, and Jeff and the team ... Read More Google - May 22, 2026
Thank you Nissan Guam for such a smooth and quick service! Proud to have my first vehicle purchase from you all. Got approved faster than expected 😁, 5 starts for sure!
Service advisor; Johnny, was excellent and the rest of the team that assisted me. Pleasant experience and service was done in a timely manner. Thank you Nissan Guam!
I’d like to start by saying that customer service is very important to me. Out of the three dealerships we had dealt with, Nissan gave us by far the best experience — all thanks to Mr. Jan Pamintuan! He answered every question we had, even about vehicles we weren’t considering. He was incredibly patient throughout the entire month it took us to make a decision, and once we were ready, the process was quick and smooth. Thank you for taking such great care of my family and I throughout the entire experience. 10/10 — I highly recommend him as your salesperson!
The people at Nissan are very helpful and friendly.
Staff was so polite! They treated me with so much respect and everything I’ve requested, they made it happen. Their services was fast and they have an answer ready whenever you’re unsure. They call/text you after every visit to make sure that you’re doing well and if anything went wrong.
I really want to thank Mr. John for helping me get my first car, the 2025 Nissan Kicks. He found one that fits my budget perfectly, and the customer service was excellent. I truly appreciate it!
Thank you to Jhenna Gault for the outstanding service. I visited Nissan before the typhoon and she supported me every step of the way, staying in touch before, during, and after with consistent updates. She was responsive, patient with my documents, and even stayed late to accommodate my schedule. Her communication and guidance made the process smooth and helped me feel confident in my purchase. I truly appreciate her support and would gladly recommend her to others! 😊
I recently picked up a brand-new 2026 Nissan Sentra SR from Nissan Guam, and I couldn't be happier with the experience. If you’re looking for a stress-free way to get into a new car, this is the place to go. From the moment I walked onto the lot, the vibe was different. The staff is incredibly friendly and easy-going. I never felt pressured or rushed into a decision. They were genuinely willing to help all the way—from answering my technical questions about the SR trim to making the financing paperwork feel like a breeze. It’s rare to ... Read More Google - Apr 7, 2026
My Nissan Service Team through the years have worked with my family and I in taking care of our vehicles. Our most recent service was no exception...their continued professionalism and customer first approach exemplifies their track record with my family.
Our family has purchased two vehicles from Nissan Guam in the past two and a half years. Both times Jhena has been our salesperson. She’s always professional and accommodating. Never makes us feel rushed. Going a bit further…. Since we became customers of Nissan, our experience has been great. Their customer service is the best on Guam, and Nate has been the best service manager we’ve ever worked with. I only ever recommend Nissan Guam to anyone who is ever looking for a vehicle.
Jhena Gault was my sales rep for my 2 vehicles Rogue 2023 and Kicks 2026 she’s awesome when selling cars. I would tell my families, friends and relatives if they need a new car to go and see her (Jhena Gault) because she gives great customer services!!!💙
I rarely post but this is warranted because service is not supposed to be stress free but it can be mitigated. Nate was very responsive, explained what needed to be done and finished on schedule. Our communication thru WhatsApp was smooth and stress free. Last year, Journey assisted me thru a complicated service process that ended up stress free for me. I'm very happy with Nissan service!
My family has been part of Nissan/INFINITI Guam, for generations. Im happy and satisfied to be part of the family. Services, Assistance, and everything all around, was on point. Thank you once again, Team Nissan/INFINITI Guam. You guys are the best! From my family, to yours, Kinisou Chapur, (Thank You). <3
Mr. Leben was very professional in providing me service for my Frontier. He made very good recommendation for servicing my truck.
Nissan gave me an experience unlike any I’ve had with other dealerships. As a first-time buyer, Ms. Jhena and Ms. Eve made the entire process easy to understand, clearly explaining each step and the documents needed from both me and my mom. I’m truly grateful for their support in helping me give my mom the car she deserves. Thank you all so much—I really appreciate everything you’ve done!
This is my son’s first time to grab a car and it’s making him happy for getting it , so now where driving it and now he’s loving it… I just wanted to say thank you to my Uncle Dave and Auntie Liza Mafnas for letting us know about Nissan Cars , and I also just wanted to say thank Ms Jennelyn Gault for helping us,,,
Such an amazing experience with Mrs. Jhena! She was able to help my grandparents get a new vehicle after a difficult experience we encounter . She was able to get what my grandparents needed at an amazing price ! Thank you for helping them !!!
There are certain professionals who turn ordinary transactions into lasting trust and that is exactly who Nate Canete is at Nissan Guam.
Over the years, Nate has consistently taken care of my family and I in a way that goes beyond customer service. He is transparent, thorough, and proactive. He communicates clearly, follows up without being asked, and makes sure I’m never left wondering what’s happening with my vehicle. There is a calm confidence in the way he handles all situations. Every visit feels organized, seamless, and intentional.
What truly keeps me coming back to Nissan Guam, however, ... Read More Google - Feb 21, 2026
great costumer service and super very helpful
I had an amazing experience with Nissan Guam while purchasing my first car. I had many questions, but my agent, Nene, was incredibly patient and accommodating throughout the entire process. She provided great options and helped me choose the perfect car. Highly recommend her and Nissan to my friends and family! 🚗✨
Basic Oil Change Service was done on Feb. 16th, 2026. Requested for the Mechanic to video changing out the old filter and oil, and video inserting new filter, and it was done with “NO” complaints, and with great excellence professionalism from the Mechanic. Nothing but great service from Nissan Auto Guam. Way better than AK’s Customer Service! Always will return to Nissan Auto Guam for any/all Auto needs! 100% Kudos to Nissan’s Auto Guam’s Service Advisors and Mechanics/Auto Technicians, Keep up the Excellent Outstanding Performance you give to US Customers!
Wonderful car buying experience. Thanks Jhena for assisting me for my AWD crossover purchase. The experience with the staff was friendly and professional.
We want to Thank-You, Jhena, Patrick, and all the other employees for their Sevices, This is what every customers deserve when purchasing a vehicle especially from Nissan, the welcoming, laughter and positive vibes, information given to us on our vehicle. And at the ending with our picture taken on our vehicle, We were congratulated and greeted by Other Employees. Thank you 🙏 So, much. From: DLMafnas
Jan and Patrick were super helpful. Absolutely stellar service and they really wanted me to leave with the truck that I wanted. As a first time buyer, they were super patient and made sure that I knew what would be getting into. They even threw in a free tint for me. I’d 100% recommend Nissan, based on my experience with the staff!
service man made a very specific analysis of problem.
Spent the morning there for scheduled maintenance. Everyone I encountered was very helpful, friendly, and professional. The service process was well articulated, and follow-up questions were clear. It's nice to know they value customer feedback and genuinely want to ensure customer satisfaction. Well done Nissan!
Im satisfied with the service and very thankful for the team at Nissan with helping me purchase my first vehicle. Especially Jhena G. the hospitality and reassurance helped me go through with the purchase.
The advisor checked the warranty period that I had overlooked, allowing me to receive excellent service 🙂
Nissan Guam always takes excellent care of me and my vehicles. They are friendly, efficient, and I have complete trust in them to make sure my vehicle runs smoothly and is safe.
We had a wonderful experience purchasing our new EV thanks to Jhena. She was kind, gracious, and incredibly patient throughout the entire process. She took the time to explain options clearly, answered every question we had, and made sure we felt comfortable at every step. Her professionalism and warm attitude made a big purchase feel exciting instead of overwhelming. If you’re shopping for a vehicle—especially an EV—do yourself a favor and work with Jhena!
Big shout out to Ray Celis for helping me get into my 2025 Nissan Kicks this past December! Ray made the deal happen quickly and kept everything transparent. It was easily the best car- buying experience I've had. If you're in the market for a Nissan, ask for Ray--he'll take great care of you!
The Nissan team and most especially jhena Gault is so awesome great customer service and very helpful in getting your new car. My family and I would greatly and highly recommend Nissan Guam to purchase your next vehicle. It was so fast and easy with no stress.
Thanks to Joven Tanael!! He went through hard time trying to get us approved, since beginning of August he helped us. We had some issues after 3 months we finally got our versa. With our car service I would like to say thank you to Nate and Johnny for all the help. Their customer service is extremely great! They explain the problems until we understand. They even answers all the questions we asked. Thank you NISSAN GUAM! Great team! - Gabriel Baffel
Good place to go to if you want to get some heavy maintenance done and see what parts need to be replaced or fixed.
Everything was handled from bank loans, insurance transfer to the new car, registration, EVERYTHING. Made it all so easy and less nerve racking for someone who is a fist time car buyer. 10/10 would recommend.
Diagnosed and corrected problems with the brakes quickly!
First of all Thank you to Ms.Anne Blas for her fast response to Johnny the foreman to call me to do a same day car service.. Thank you Ms. Anne & Johnny! Your professionalism really goes a long way, more importantly your customer service! To Heather who assisted me when I arrived, thank you for everything from informing me what they’ll be doing to asking me if there’s anything else I would need. Thank you all, your customer service was on point!
It s was a great and comfortable experience, but the one thing I really appreciated was that the process was quick and easy thanks to Mrs Jhena.
Thank you Jhena G. for making our 2025 Nissan kick car a reality. I was very pleased with the quality of her service and the support she provided.
I wanna thank u Jhena Gualt and Patrick ogo for helping us out. Even though we couldnt afford the car we wanted to get but u guys helped us out to get the other car suitable for us. 🙂 Thank u Jhena for ur kindness ,u made us feel so welcomed and comfortable and for being so patient with us through out the day ,we will come again in the future to bother u untill ur tired of us,lol. I would definitely recommend u to my families,friends,relatives and coworkers and anyone who is looking to purchase a vehicle. ... Read More Google - Dec 10, 2025
Outstanding services!
Thank you to jhena G. for helping us with getting a new car and also riding in her jet lol. We appreciate you for all u do…. Keep doing what ur doing and never stop . You’re such an amazing person and funny one too . Thank you again jhena.
Jan Pamintuan has been my sales person since my other ones have left Nissan. This is my 2nd purchase from Jan (1st is my 2023 Frontier SV and 2nd is the INFINITI QX50) and 3rd from Nissan. I came in with my banks approved loan, told him the price, I picked the car, and on the 3rd day, I picked it up. It was so fast and easy transaction and I am just happy overall!
I decided to go to Nissan motors to see if I would qualify to purchase a truck. Jhena assisted me. Showed me the truck I was looking for. I tried to apply for a loan but was denied. She went out of her way to help me secure a loan. Help me tremendously with everything. I deeply appreciated her expertise, kindness, dedication . Thank you Always Jehna. 👍🫡
I've bought two vehicles from Nissan thanks to Jhena Gault's help. Jhana is very knowledgeable in all Nissan products, she's the best sales person I've ever dealt with. Jhena and the sales manager put great effort in ensuring i got the vehicle i wanted at the price i wanted. I would definitely see them again for my next vehicle.
Service interval was done promptly. I was surprised they diagnosed a failing battery and was replaced under warranty. My Dashboard did display fluctuating voltages while driving.
I had an amazing experience buying my car! The process was smooth and stress-free thanks to Ms. Jhena Gault. She’s very patient, friendly, and really helpful in answering all my questions. I appreciate how she guided me through everything and made sure I got the perfect car for me. Thank you so much for your excellent service, Ms. Jhena!
I had a wonderful experience at Nissan Guam. The staff was incredibly kind and professional, and their service was top-notch. I truly appreciated their attention to detail and the overall positive atmosphere. I highly recommend them!
Jhena was a dream! She made the whole process incredibly easy and stress free. She is so helpful and informative. Thank Jhena. We love our new 2025 Nissan Pathfinder.
Nissan was such a big help to me and my other half I just wanna give a big thanks to Jean Garrido she did so much just to help us and Nissan was a big help🙏🏽🙏🏽
Jean Garrido is the best Nissan representative who assisted me and my husband when purchasing the Car. She helpful and very knowledgeable about it. I can recommend Jean Garrido to all of my friends who want to purchase a New or Used Car at Nissan. The best service ever. Thank you so much Nissan and Jean Garrido.
I had a great experience at Nissan, simply because I had an awesome sales representative! Her name is Jhena. She made me feel comfortable with the vehicle that I purchased by making me test drive it and showing me all the amazing features that it comes with. I love my new car! Thanks again Mrs. Jhena. I highly recommend her if you’re looking to buy a new car 😊
Thank you so so much Ms. Jhena Gault. She was really really great from beginning until now. She never left me until we got approved, filling up what needs to be done. I will recommend her to my family, friends and coworkers. I loved her energy, also her smiles and laughs that it made me feel home and made me feel’s we are very close liking I know her for a very long time. She’s really really great. Ms. Jhena thank you so much for helping me to get my new car. You listen to things I want ... Read More Google - Sep 24, 2025
Awesome customer service!!fantastic dealer!!ms eve flores🙏
It was a fast and easy action. Great sales rep and a great interaction. I'm glad to have chosen Nissan for our first choice
I just want to Thank Ms. Eve Flores and the Nissan Team for assisting me and my family in purchasing our very first new 2025 Nissan Sentra. We are beyond blessed and thankful for all they have done for us. If you are looking for a car to your convenience please look for Ms. Eve, she is definitely so sweet and amazing. It was well worth the wait and all the paperworks. 😊
I recently purchased a vehicle from Nissan-INFINITI Guam, and Eve made the whole process so seamless and easy. She was accommodating and flexible for my last minute, limited time appointment. While we were test driving the vehicle, she made sure we tried the different features to ensure that everything worked correctly. I have test driven other cars where the sales person didn’t highlight anything and I had to figure it out in my own. Eve clearly had knowledge of the vehicle and the standard INFINITI features. Whatever questions I had that she needed to follow up on, she sent ... Read More Google - Aug 30, 2025
Good service from Jean garrido and staff when we arrived
Local Hospitality & Customers' Peace of Mind:
My wife and I were on the market to purchase a vehicle. So, we decided to canvass some cars at Nissan Guam; we were greeted with warm and welcoming smiles from the clerks in the front, who were very organized, and with that same smile, they then offered us refreshments and directed us to the lobby area. In that moment, my wife and I knew we were in the right place. Other dealerships did not provide that same treatment (even if we only looked around). As I mentioned earlier, my wife and I ... Read More Google - Aug 27, 2025
As a young adult who always pushed off getting a car and was starting from the bottom credit wise Nissan Guam was my saving grace. I want to specifically give a shout out to Eve Flores for being an absolute angel of a sales consultant, she went above and beyond to make this process so smooth and also took the extra step to just sit and talk to me which helped calm the nerves I had. Thank you Nissan Guam and thank you Eve!
The service was quick and the staff was friendly
We, Evelyn and Joan Aka:Annie purchased a 2025 Kicks SR Ms. Anne Blas sold us a 2022 Sport Roque almost 3 years. Anne ask if We wanted to upgrade and with no hesitation we agreed. Anne is always there for Us to accommodate our needs especially dealing with the various Banks for a good interest rate, affordable monthly payment and most of all making sure warranty is for 6 years and GAP included. Thank you Anne for always being there to make it happen and expediting everything for Us your an asset to a fantastic Nissan Family. Si Yu’us Ma’ase 🙏
Great customer service at every step!!!!
I'm so Happy I purchased my vehicle from Nissan Auto Guam... Ms. Anne Blas and the Entire Nissan Guam Crew are totally 100% Awesome! Especially Nate from The Service Dept. is really Outstanding with Excellence Professionalism Etiquette! No Problems, No Worries, Excellent Service! And that is why... I purchased myself a 2025 Nissan Murano! Gotta' have me a Nissan- Love Nissan Auto Guam!
I love my sales rep he was amazing and awesome. Stay awesome Nissan your the best!
If you want to get you a new car , I recommend getting yours here. The staffs there were very friendly and helpful and ohh free coffee too. S/O to Eve flores for giving me one of the best deals and made it real easy for me to get my Frontier. Thank you Eve and Team Nissan 🫶🏻
Service guys did awesome 👏 thank you 😊
When I say Ms. Anne Blas is the best thing, SHE IS THE BEST!!! When I first arrived to Guam I already had a number in mind that I wanted to spend and I prayed about it. Nissan was the only dealership with reasonable prices. Ms. Anne had exceptional service from the time i purchased the car and almost 3 years later ,im receiving that same exceptional service. This is the type of service you recieve at Lexus and Rolls-Royce but no, Ms. Anne has them beat. Im still happy with my purchase and service. I didn't feel like I ... Read More Google - Jun 25, 2025
i try my luck to look for a new car i try all dealership but they keep telling me need to look for a co-signer but i remember jan and i try to ask him. thank you very much jan pamintuan for helping me to get a new car. now enjoying driving my sentra. salamat sir
I truly appreciate Nate helping me service my INFINITI. While I have considered another luxury car from another dealership, I’m staying with Nissan Motors because of the great service I receive from. Nate. Great job Nate!!!!
Nate at Infinity Service Department has consistently been a professional and knows how to take care of customers. He is excellent at communicating, whether it's a courtesy reminder about an appointment or information about the status of your vehicle. I am very comfortable about contacting him regarding any vehicle related services.
Very kind, helpful, friendly, great customer service!
Thanks to Journey (Head of Service Department) for not only "listening" but "hearing" everything I am voicing out as a Nissan Product consumer. Now, I think I am going to purchase more Nissan and INFINITI vehicles in the future knowing that I am being taken care of. Peace of mind in driving and owning one of the biggest investments is priceless.
This was my first encounter and my first time purchasing a vehicle through a car dealership! Sandra from Nissan made the entire process incredibly smooth and effortless. By day two, I had the keys in my hands! She and her finance team walked me through all the financial details in a way that I understood each step clearly. A massive thank you to Sandra and the Nissan team for their help in purchasing my new car!
Jan Pamintuan was very helpful and made our car buying experience smooth and easy. He gave us all the info we needed and helped us get a great deal. Highly recommend him and the team at Nissan Guam. Thank you.
The Service Department is the heart of why we proudly remain a Nissan Family! Ms. Rose, Nate, and the entire service team consistently go above and beyond to take care of us. For over 20 years, they’ve been our trusted partners, handling our vehicles with professionalism, honesty, and genuine care. We’ve always felt confident in their recommendations and diagnoses, knowing they prioritize our safety and satisfaction. Their dedication and expertise have truly earned our loyalty. Thank you, Nissan, for always being there for our family and making us feel valued every step of the way!
Thank you so much Angel for assisting me in purchasing a vehicle. Processing went so smooth. You and your team at Nissan are amazing & courteous. Please if you’re looking to purchase a vehicle, please see Angel Villanueva at Nissan Guam! She is amazing!! 👏🏼👏🏼❤️
Thank you to Jean Garrido with your help on getting us in to a new nissan. 😁 Awesome sales person worked diligently through the process.
I was able to work/deal with one of the nicest, very proffesional, and helpful Nissan Agent and that's Mark Castillo. If you need car/trucks just visit Nissan and look for him. Thank you so much Mark!
SPECIAL THANKS TO ANGEL VILLANUEVA for such great customer service ..when I walked into Nissan I was a nervous wreck to be honest, then when I met angel, just her smile and how she communicated with me,abt figuring out what vehicle I really wanted..she made sure that I didn’t give up hope,that with faith and patience,I will get the ride I wanted..and well honestly in just two weeks I drove my car home😊 so thanks angel, again you are truly an ANGEL IN DISGUISE ..god bless you today tomorrow and always🙏…Trina